Privacy Policy
Effective date: 2 March 2026
This Privacy Policy explains how Next Genetics (Pty) Ltd ("Next Genetics", "we", "us", or "our") collects, uses, stores, and protects personal information when you use https://nextgeneticsza.co.za and related services, including registration workflows, marketplace onboarding, and communication channels.
1. Information We Collect
- Identity and account data: name, surname, phone number, email address, business details, and role selection.
- Verification and onboarding data: documents and declarations submitted during onboarding and compliance checks.
- Transaction and platform data: session details, registration progress, and service usage records.
- Communication data: support messages, emails, and WhatsApp-related metadata required to deliver services.
- Technical data: IP address, browser type, device data, and cookie/local storage preferences.
2. How We Use Personal Information
- To create, manage, and secure user accounts and registration sessions.
- To operate marketplace and onboarding workflows.
- To verify submitted information and support compliance and risk controls.
- To provide customer support, service notices, and account-related communication.
- To detect abuse, fraud, and unauthorized activity and protect platform integrity.
- To comply with applicable legal and regulatory obligations.
3. Legal Basis For Processing
We process information where necessary to perform a contract with you, to comply with legal obligations, where you provide consent, and where we have legitimate business interests that do not override your rights.
4. Sharing of Information
We do not sell personal information. We may share data with:
- Trusted service providers hosting, infrastructure, messaging, and operational systems.
- Regulators, law enforcement, or courts where disclosure is legally required.
- Professional advisers and auditors under confidentiality obligations.
- Successors in the event of a merger, acquisition, or restructuring, subject to applicable law.
5. International Transfers
Some service providers may process data outside your country. Where applicable, we use reasonable safeguards and contractual protections to protect your information.
6. Data Retention
We retain personal information only for as long as needed for service delivery, legal compliance, dispute resolution, fraud prevention, and recordkeeping requirements.
7. Security
We implement administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, misuse, loss, or disclosure. No system can be guaranteed 100% secure.
8. Your Rights
Depending on applicable law, you may request access to, correction of, deletion of, or restriction of your personal information, and may object to certain processing.
To make a privacy request, contact us at donotreply@nextgeneticsza.co.za.
9. Cookies and Similar Technologies
We use cookies and local storage to maintain sessions, improve reliability, remember preferences, and support core functionality. See our Cookie Policy for more detail.
10. Third-Party Links and Services
Our website may contain links to third-party websites and services. Their privacy practices are governed by their own policies, not this policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
12. Contact
Next Genetics (Pty) Ltd
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